Refund Policy

Last updated: September 29, 2026

30-day refunds. No return needed.

If your KneeMile sleeve isn't right for you, for any reason, let us know within 30 days of delivery and we'll refund you. You don't need to send the sleeve back.

How to request a refund

1. Contact us through our contact page within 30 days of the date your order was delivered.
2. Include your order number and a short note on what went wrong.
3. Once we confirm your request, we'll issue a refund to your original payment method.

What happens to the sleeve

You don't need to ship it back to us. You're welcome to keep it, pass it on, or dispose of it.

Damaged, defective or wrong item

If your order arrives damaged, defective or isn't what you ordered, contact us within 30 days of delivery with your order number and a photo of the item. We'll send a replacement or give you a full refund, whichever you prefer.

Need a different size?

Because we don't take items back, size changes work as a refund plus a new order: request a refund for the first sleeve and place a new order in the size you need. Our size guide on the product page can help you choose.

Cancellations

If your order hasn't shipped yet, contact us and we'll cancel it and refund you in full.

When you'll see your money

After we approve your refund, it's sent to your original payment method. Depending on your bank or card issuer, it usually takes 5–10 business days to appear on your statement.

After 30 days

Refund requests made more than 30 days after delivery can't be accepted.

Questions

Reach us any time through our contact page.